Wyndham Vacation Ownership
Internet Customer Privacy & Information Practices Policy
NOTICE TO WVO TIMESHARE OWNERS/FINANCING CUSTOMERS: You may receive a separate notice regarding "Your Financial Privacy" by mail. If this website provides you the ability to access your account online, and you agree to receive annual notices online, WVO will provide you with annual notices through this website. Further, if WVO provides you with updated notices online, WVO will require you to acknowledge receipt of the updated notice through this website.
What Information Does WVO Collect?
How Does WVO Collect Information?
WVO collects Information by specifically requesting it from you. Generally this occurs when you register at the website or request information or a service. You may elect, at your sole option, whether to provide the requested Information, although you may not be able to use or gain access to certain portions or features of this website if you elect not to provide such Information. Usually, WVO and/or its business partners use your Information to operate the website and to deliver information and services to you. WVO also uses your Information to inform you about other products and/or services available from WVO, its affiliated or related entities, and/or its Providers.
Information from Third Party Sources:
WVO may collect information about you from third party sources to supplement the Information otherwise provided by you at this website. This supplemental information allows WVO to verify Information that you have provided to WVO and to enhance WVO's ability to provide you with information about its businesses, products and services, as further described in WVO's website Terms. WVO's agreements with these third party sources typically limit how WVO may use this supplemental information.
Use of Aggregate Tracking Information:
Use of Internet Protocol ("IP") Addresses.
An IP address is a unique number that is automatically assigned to your computer whenever you are surfing or browsing the Internet so that your computer can be identified by the main computers, known as "Web servers," that "serve up" websites and Web pages. This IP address allows WVO to identify and gather general information and data about users, such as the Web pages that users may view.
WVO collects IP addresses for the following purposes: (1) helping WVO diagnose and resolve problems with its main computers; (2) administering its systems and this website; (3) reporting aggregated anonymous information to its business partners and Providers; and (4) auditing the use of this website. When users request Web pages from this website, WVO's Web servers log the user's IP address. WVO does not normally link IP addresses to any Personal Information, which means that a user's session will be logged, but the user will remain anonymous to WVO. For example, WVO collects and/or tracks the home server domain name, the type of computer, and the type of Web browser used by you to access this website. Such collection and tracking information is gathered by WVO as you navigate through this website and the various website pages, and shall be used by WVO for its business purposes only, as described above in this section.
By showing, tracking or recording how and when users use this website, cookies help WVO see which areas of the website are popular and which are not. Many of WVO's improvements and updates to the website and enhancements to the user experiences are based on the data and information compiled from these cookies in conjunction with the total number of users of, and web pages viewed at, this website. This data and information are most easily tracked with cookies.
In addition, you may occasionally receive cookies from WVO's business partners or Providers, or when you link to other third party websites. WVO does not control these cookies, and disclaims any responsibility relating to the use or receipt of such cookies. You should note that the use of advertising cookies sent by third party Web servers is a standard practice in the Internet industry.
WVO may use a third party advertising technology to serve ads when you visit this website. This technology uses information about your visits to this site (not including your name, address, or other Personal Information) to serve WVO's ads to you. In the course of delivering WVO advertisements to you, a unique third party cookie may be placed or recognized on your browser. For more information about our third party ad server, cookies, and how to opt out, please click here.
Use of Pixels.
WVO and its third party ad servers may also use invisible pixels or Web beacons on this website to count how many users visit certain Web pages. Information collected from invisible pixels or Web beacons is used and reported in the aggregate without the use of Personal Information. This information may be used to improve marketing programs and Content, and to target WVO's Internet advertisements at this website and/or other websites.
With Whom Does WVO Share Information?
Affiliates: WVO may share any or all of your Personal Information with and among its affiliated or related entities or family of companies. This is typically done so as to allow such entities and companies to offer to you information about their respective businesses, products and services that they believe may be of interest to you.
Third Party & Aggregate Data: From time to time, you may be offered the opportunity to receive materials or special offers from third parties. If you opt to receive from these third parties information related to such materials or offers, WVO will (with your permission) share your name and email address with such third parties. Under confidentiality agreements, WVO may match Personal Information with data provided by these third parties. Also, from time to time, WVO may share your Personal Information with third parties that WVO feels offer products or services that may be of interest to you. This sharing of Personal Information is subject to confidentiality agreements as well.
Careers with WVO: This website may provide you the ability to search for job postings and/or submit applications for potential employment opportunities. WVO may use third parties to collect and/or host these types of services or related information. If a third party service provider is used for these purposes, the third party provider is prohibited under agreement from using any Personal Information that you may submit in conjunction with these services for any purpose other than to collect and store such Personal Information on WVO's behalf. The Personal Information that you submit for these purposes will not be used for any purpose other than to allow you to search for job postings, submit applications, or determine your qualifications for employment with WVO or its affiliated or related entities.
Investor Center: This website may allow you to subscribe to investor newsletters, press releases, email alerts, and other related communications. The Personal Information that you may provide in conjunction with these subscription services or offerings will be used only for the purpose of providing you with such services or for responding to your subscription requests.
Children: This website is not intended for use by children. WVO does not knowingly solicit or collect Personal Information from children under the age of 13. If you are under the age of 18, you must obtain the consent of your parent or guardian to use this website.
Opting Out; How Can You Control the Use of Information?
By email, click here.
By mail, write to:
E-Commerce Department -- Privacy
Wyndham Vacation Ownership, Inc.
8427 South Park Circle
Orlando, Florida 32819
What Happens When You Link to a Third Party Site?
Please keep in mind that, whenever you give out information over the Internet or Web, or otherwise in on-line environments, (for example, via message boards or forums), such information can be collected and used by people you do not know. While WVO strives to protect users' information and privacy, WVO cannot guarantee the security of any information you disclose in these environments, and you disclose such information at your own risk.
Is Your Information Secure?
The security of all Information associated with users of this website is an important concern to WVO. WVO exercises reasonable care in providing secure transmission of your Information from your computer to WVO's servers and databases. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while WVO strives to protect your Information, WVO cannot ensure or warrant the security of any Information you transmit to WVO, and you do so at your own risk. Once you complete the transmission of, and WVO receives, your Information, WVO uses industry standard efforts and practices to safeguard the confidentiality of your Personal Information, and uses commercially reasonable efforts to collect and secure such Personal Information consistent with all applicable laws and regulations. WVO takes commercially reasonable efforts to use a variety of different security measures (such as encryption, digital certificates, firewalls and Secure Socket Layers) designed to protect Personal Information from access by unauthorized users both inside and outside of WVO, and to protect against the unauthorized or improper alteration or destruction of such Personal Information. WVO's communication system, software and database practices have been designed to aid in supporting authenticity, integrity and confidentiality. However, as described above, "perfect security" does not exist on the Internet and, despite these reasonable efforts by WVO to maintain data and Information security, WVO cannot guarantee the security of data or Information.
Your California Privacy Rights
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship (1) a list of the categories of personal information, such as name, address, email address, and the type of services provided to that customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please write to us at:
Wyndham Vacation Resorts
Attn: California Disclosure Information
6277 Sea Harbor Drive
Orlando, FL 32821
We will respond to such written requests within 30 days following receipt at the mailing address above. We reserve the right not to respond to requests submitted other than to the address specified above or otherwise exempted by law. Please note that we are required only to respond to each customer once per calendar year.
Connecticut Residents Privacy Information
FOR CONNECTICUT RESIDENTS (Effective October 1, 2008):
CONFIDENTIALITY OF SOCIAL SECURITY NUMBERS: WVO may collect and use your Social Security number for purposes permitted or required by law, which may include but not be limited to identification, checking your credit (with your consent), tax reporting, and other purposes described in our applicable privacy policies. We endeavor to protect your Social Security number using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our control. These measures include safeguards to protect your Social Security number against loss or theft, as well as unauthorized access, disclosure, copying, use and modification. Although "guaranteed security" does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with our privacy policies and all applicable laws and regulations. Access to your Social Security number is restricted to those WVO (including its affiliates) employees, agents and third party service providers who need such access to do their jobs and to fulfill the purposes for which the Social Security number was collected.
Effective date: This policy was last updated on September 30, 2008, to add a notice to Connecticut residents.